Return policy
Returns at Marlott Boutique
Can I return my order?
Yes, absolutely. Most items purchased from Marlott Boutique may be returned within 30 days of delivery, provided they meet the conditions outlined below.
Return Conditions
To be eligible for a return:
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The item must be unused.
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The item must be returned in its original condition.
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The item must not be damaged due to customer handling.
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Hygiene products and underwear cannot be returned.
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The return shipment must include a valid tracking number (Track & Trace).
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Returns must always be requested and approved in advance.
If the return is due to the customer (for example: incorrect size, change of mind, or dissatisfaction with the product), return shipping costs are the responsibility of the customer.
If the return is due to an error on our part (for example: damaged item or incorrect item received), Marlott Boutique will cover the return shipping costs.
We reserve the right to deduct shipping costs from the refunded amount where applicable.
If the above conditions are not met, we reserve the right to refuse the return.
If your item arrives damaged, please take clear photographs immediately upon receipt as proof that the damage did not occur after delivery.
We reserve the right to reject returns if there is evidence that the product has been used or damaged through no fault of Marlott Boutique.
Return in 3 Simple Steps
Step 1: Contact Us
Send an email to:
Please include:
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Your order number
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The reason for the return
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Photos (if the item is damaged)
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Your full name
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Your complete address details
After reviewing your request, we will provide:
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A return form
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The correct return address
Important: Never return your package to the sender address shown on the parcel. Only use the return address provided by our customer service team.
Step 2: Ship Your Return
Return the products together with the completed return form.
Please ensure that:
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You use a shipping service with a tracking number (Track & Trace).
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You retain proof of shipment.
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The products are returned within 30 days after notifying us of your intention to return the order.
As the sender, you remain responsible for the package until it has been delivered to our return facility.
Step 3: Inspection & Refund
Once we receive your returned item(s), we will inspect them.
If the return is approved, your refund will be processed within 14 days using the same payment method used for the original purchase unless otherwise agreed.
Return Shipping Costs
Customer-Initiated Returns
Examples include:
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Wrong size ordered
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Change of mind
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No longer wanted
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Ordering mistake
In these cases, all return shipping costs are the responsibility of the customer.
Shipping costs vary depending on the carrier and country of origin.
Returns Due to Our Error
Examples include:
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Damaged product received
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Wrong product delivered
In these situations:
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Marlott Boutique covers all return shipping costs.
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Customers will not incur any additional charges.
In many cases, returning the product is not necessary. We may offer a replacement product, store credit, or refund after reviewing the issue.
International Returns
Please note that our logistics partners operate internationally. Depending on the designated return location, return shipping costs may be higher than domestic shipping rates.
If you are unsure whether a return is worthwhile, please contact our customer service team before sending your package.
Return addresses are provided upon request.
Contact:
Refused or Unclaimed Parcels
If a parcel is refused by the customer or not collected from the carrier and is returned to us, a fee of €15 may be deducted from the refund amount.
This fee contributes toward the shipping and handling costs incurred.
Non-Returnable Items
The following items cannot be returned:
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Hygiene products
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Personalized products
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Custom-made products
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Personal care products
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Hazardous materials or liquids
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Gift cards
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Final sale items
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged or incorrect item, please contact us and provide:
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Clear photos of the issue
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Your order number
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A brief explanation of the problem
Send your information to:
After verification, we will provide an appropriate solution, which may include:
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A replacement product
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Store credit
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A refund
In most cases, returning the item is not required unless specifically requested.
Right of Withdrawal (EU Customers)
Customers located within the European Union have the right to withdraw from their purchase within 30 days of receiving their order.
To exercise this right, please send a clear request to:
The withdrawal process becomes effective once the returned item has been received and inspected.
Order Cancellation
Orders may be cancelled within 2 hours of being placed by contacting:
After this period, the order enters processing and can only be returned after delivery according to this Return Policy.
Exchanges
To exchange an item:
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Return the original item following the return procedure above.
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Place a new order for the desired product.
This ensures the fastest processing time.
Refunds
Approved refunds are processed within 14 days after receipt and inspection of the returned product.
Refunds are issued using the original payment method used during checkout.
Please note that banks and payment providers may require additional processing time before the funds appear in your account.
Company Information
Marlott Boutique
Customer Service: info@marlottboutique.com
Company Name: Septum SLC
Address:
Jan van Riebeekstraat 27
2595WT 's-Gravenhage
Netherlands
Chamber of Commerce (KvK) Number: 96288582
Phone Number: +31 6 14655582
