Terms and Conditions
TERMS & CONDITIONS
Overview
This website is operated by Marlott Boutique. Throughout the site, the terms “we,” “us,” “our,” and “the business” refer to Marlott Boutique. Marlott Boutique offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms apply to all users of the website, including visitors, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree with all of the Terms, you may not access the website or use any services.
Any new features or tools added to the store shall also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services.
ARTICLE 1 – DEFINITIONS
For the purposes of these Terms and Conditions:
Cooling-off Period: The period during which the consumer may exercise their right of withdrawal.
Consumer: Any natural person acting outside their trade, business, or profession.
Day: A calendar day.
Long-Term Contract: A distance contract relating to a series of products and/or services delivered over time.
Durable Medium: Any tool that allows information to be stored and reproduced unchanged for future reference.
Right of Withdrawal: The consumer’s right to cancel a distance contract within the cooling-off period.
Professional: The natural or legal person offering products and/or services remotely to consumers.
Distance Contract: A contract concluded exclusively through distance communication.
Means of Distance Communication: Any method that enables a contract to be concluded without the consumer and seller being physically present together.
Terms & Conditions: The present Terms & Conditions.
ARTICLE 2 – CONTACT
Customer Service: info@marlottboutique.com
ARTICLE 3 – APPLICABILITY
These Terms & Conditions apply to every offer made by Marlott Boutique and to every distance contract concluded between Marlott Boutique and the consumer.
Prior to the conclusion of any distance contract, these Terms will be made available to the consumer. If this is not reasonably possible, the consumer will be informed where the Terms can be consulted and how they can be obtained free of charge.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Any situations not expressly covered by these Terms shall be interpreted in accordance with their spirit and purpose.
ARTICLE 4 – OFFERS
Offers may have a limited validity period or specific conditions. Any such limitations will be clearly stated.
Promotional offers related to a clearance sale remain valid while stocks last. Marlott Boutique reserves the right to end promotions early if stock becomes unavailable.
The offer contains a complete and accurate description of the products and/or services offered. Images displayed are intended to represent products as accurately as possible.
Obvious mistakes, typographical errors, or inaccuracies do not bind Marlott Boutique.
Each offer clearly states:
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Product price
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Delivery costs (if applicable)
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Payment methods
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Delivery conditions
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Applicability of the right of withdrawal
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Contract acceptance procedures
ARTICLE 5 – FORMATION OF THE CONTRACT
A contract is formed when the consumer accepts the offer and fulfills the stated conditions.
If acceptance occurs electronically, Marlott Boutique will confirm receipt electronically.
Marlott Boutique reserves the right to refuse an order or apply special conditions if there are legitimate reasons to do so.
Upon conclusion of the contract, consumers will receive information regarding:
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Customer support
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Withdrawal rights
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Warranty information
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After-sales services
ARTICLE 6 – RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from a purchase within 30 days without providing a reason.
The withdrawal period starts on the day after the consumer receives the product.
During the withdrawal period, consumers must handle products carefully and only inspect them as necessary to determine suitability.
To exercise the right of withdrawal, consumers must notify Marlott Boutique via email within 14 days of receiving the order.
Products must then be returned within 30 days after notification.
Consumers should retain proof of return shipment.
ARTICLE 7 – RETURN COSTS
If the consumer exercises the right of withdrawal, return shipping costs are the consumer’s responsibility.
Refunds will be processed within 30days after receipt of the returned product or proof of return shipment.
ARTICLE 8 – EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL
The right of withdrawal may not apply to:
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Customized products
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Personalized products
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Perishable goods
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Hygiene products with broken seals
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Audio, video, or software products with broken seals
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Products subject to financial market fluctuations
ARTICLE 9 – PRICES
Prices displayed on the website may be changed at any time.
Price changes resulting from legal or tax requirements may be applied.
Despite our efforts, occasional pricing errors may occur. Marlott Boutique reserves the right to cancel or refuse orders affected by obvious pricing mistakes.
ARTICLE 10 – WARRANTY
Marlott Boutique guarantees that products conform to the contract and meet reasonable quality standards.
Any defects or incorrect deliveries must be reported within 30 days of receipt.
Products returned under warranty must be returned in their original condition where reasonably possible.
ARTICLE 11 – DELIVERY
Orders are processed with care and shipped to the address provided by the customer.
To maintain competitive pricing, products may be shipped directly from our international logistics partners.
Estimated delivery time is generally between 6 and 12 business days after processing.
If delivery is delayed beyond 30 days, the consumer has the right to cancel the order.
Risk of loss or damage transfers to the consumer upon delivery.
ARTICLE 12 – DURATION AND TERMINATION
Consumers may terminate ongoing agreements in accordance with applicable laws and agreed notice periods.
Fixed-term agreements may only be renewed under conditions permitted by law.
ARTICLE 13 – PAYMENT
Unless otherwise agreed, payments must be completed within the time specified during checkout.
Consumers are responsible for ensuring that payment information is accurate.
Marlott Boutique reserves the right to recover unpaid amounts in accordance with applicable law.
ARTICLE 14 – COMPLAINTS
Complaints regarding products or services must be submitted within 7 days of discovering the issue.
Complaints may be sent to:
Complaints will generally receive a response within 14 days.
ARTICLE 15 – GOVERNING LAW
These Terms & Conditions are governed exclusively by Dutch law, regardless of the consumer’s country of residence.
ARTICLE 16 – PRIVACY
The processing of personal information is governed by our Privacy Policy.
ARTICLE 17 – ERRORS AND OMISSIONS
Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions.
Marlott Boutique reserves the right to correct such errors and update information without prior notice.
ARTICLE 18 – CHANGES TO THESE TERMS
Marlott Boutique reserves the right to modify these Terms at any time.
Changes become effective upon publication on the website.
Continued use of the website constitutes acceptance of the revised Terms.
ARTICLE 19 – CESOP
In accordance with European regulations concerning the Central Electronic System of Payment Information (CESOP), payment service providers may be required to report payment data to relevant authorities.
CONTACT INFORMATION
Marlott Boutique
Customer Service: info@marlottboutique.com
Company Name: Septum SLC
Address:
Jan van Riebeekstraat 27
2595WT 's-Gravenhage
Netherlands
Chamber of Commerce (KvK) Number: 96288582
Phone Number: +31 6 14655582
