Shipping Policy
Our Shipping Method
At Marlott Boutique, we work directly with trusted international suppliers and logistics partners.
By shipping products directly from our suppliers to our customers, we are able to reduce storage, transportation, and operational costs. This allows us to offer high-quality products at competitive prices while keeping our prices fair and affordable.
Import Duties & Taxes
For most orders, import duties and taxes are prepaid or handled during the shipping process.
However, in rare cases, local customs authorities may charge additional customs duties, import taxes, VAT, or administrative fees upon delivery.
These charges are determined by local customs authorities and are outside the control of Marlott Boutique.
As a result:
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Marlott Boutique cannot be held responsible for any customs duties, taxes, or import fees charged by local authorities.
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Such charges are the responsibility of the customer.
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Unfortunately, these fees cannot be reimbursed by Marlott Boutique.
If you receive an unexpected customs charge and have questions, please contact us at:
Our team will gladly review the situation with you and assist wherever possible.
Estimated Delivery Times
Because orders are shipped directly from our international suppliers, delivery times may be longer than standard domestic shipments.
Estimated Delivery Times
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Canada: 5–15 business days
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USA: 5–15 business days
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European countries: 5–15 business days
Please note that delivery times are estimates and are not guaranteed.
Possible Delivery Delays
Occasionally, delays may occur due to circumstances beyond our control, including:
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Customs inspections
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Carrier or courier delays
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Public holidays
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Severe weather conditions
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High shipping volumes during peak seasons
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Transportation disruptions
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Force majeure events
Examples of force majeure events include:
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Pandemics
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Government restrictions
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Natural disasters
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International logistical disruptions
While such situations are outside our control, we always do our best to ensure your order reaches you as quickly as possible.
We appreciate your patience and understanding.
Order Tracking
Once your order has been processed and shipped, you will automatically receive a shipping confirmation email containing your Track & Trace information.
Important Information
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Tracking information does not become active immediately.
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It may take approximately 3–5 business days before tracking updates appear.
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Once activated, you can follow your shipment in real time.
If you have not received your tracking information within several days after placing your order, please contact us.
Questions About Your Order?
Before contacting us, we recommend checking our Frequently Asked Questions (FAQ) page, where many common questions are already answered.
If you still need assistance, our customer support team is happy to help.
Contact:
Lost, Delayed, or Damaged Packages
If your package appears to be lost, delayed significantly, or arrives damaged, please contact us as soon as possible.
To help us investigate the issue efficiently, please include:
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Your order number
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Your full name
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A description of the issue
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Photos (if applicable)
Our team will review the situation and work with you to find an appropriate solution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Marlott Boutique cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.
Please review your shipping information carefully before completing your purchase.
